Exchange / Store Credit Policy
* Refunds are not accepted, only an exchange/store credit.
To have an exchange/store credit approved...first please see that your item/s meet ALL the guidelines listed below. Any unapproved exchanged will be refused.
- ALL exchanges/store credits must be made within 21 days of date purchased. ***Policy extended for Christmas until January 18th
- ALL clearance and items discounted 30% & above are a FINAL SALE (no exchange/store credit will be given).
- Items must have tags attached - in their original, unworn, unwashed, smoke/odor free condition. Shoes unworn in original shoe box.
** If your item/s meet ALL the guidelines - send us an email providing your order number to: email@example.com - OR - give us a call @ (706) 335-0077
** Please note: we can ONLY exchange an item if you need that same exact item in a different size. If you want another item - then your return will need to be processed as a store credit.
** Returns for a store credit will be issued in the form of a gift card, and will be emailed to you at the address provided at checkout.
** Your original shipping fee will be reimbursed towards your store credit.
** Customers are responsible for return shipping cost.
Return Shipping Address: Purple Door Boutique
230 Banks Crossing Drive Commerce, GA 30529
Any questions feel free to email us at firstname.lastname@example.org or call us at (706) 335-0077 on operating days/hours.
Thank you so much for shopping with The Purple Door!
We appreciate your business and wish you a blessed day!